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Privacy Policy

Effective Date: January 1, 2026

 

Overview

This Privacy Policy explains how Pinnellopii Santoro, Licensed Marriage and Family Therapist (LMFT #154826), collects, uses, and protects personal information obtained through this website. Protecting your privacy and confidentiality is a top priority, and reasonable steps are taken to safeguard information submitted online.

 

Important Note
Submitting information through this website does not establish a therapist-client relationship. Communications via email or website forms are not confidential. Confidentiality applies only once a formal client relationship is established. Do notsubmit sensitive clinical information, detailed mental health history, or emergency information through this website.

 

Information Collected
Personal information may be collected when voluntarily submitted through this website, including:

  • Name

  • Email address

  • Phone number

  • Any information included in a message

 

Use of Information
Information submitted may be used to:

  • Respond to inquiries

  • Provide information about services

  • Communicate regarding availability or scheduling

Personal information is never sold or rented and is not used for marketing purposes.

 

Disclosure of Information
Personal information may be disclosed only under the following circumstances:

  • As required by law or legal process

  • To protect the rights, safety, or property of clients, the Therapist, or others

  • To website service providers who support site functionality (e.g., hosting or form services), solely for operational purposes

 

Data Retention
Information submitted via this website is retained only as long as necessary to respond to your inquiry and as required by legal or professional record-keeping requirements.

 

Website Security
This website uses reasonable administrative, technical, and physical safeguards to protect personal information. However, no electronic communication method is completely secure, and absolute confidentiality cannot be guaranteed.

Email and website contact forms are not secure methods for transmitting confidential or time-sensitive information.

 

Telehealth-Specific Privacy
If telehealth services are provided, sessions are conducted using platforms designed to protect privacy and confidentiality. While reasonable measures are taken to secure telehealth communications, risks associated with electronic transmission (including interruptions, unauthorized access, or technical failures) cannot be fully eliminated.

Clients are responsible for:

  • Participating in telehealth sessions from a private location

  • Using secure personal devices when possible

Additional telehealth-specific privacy and consent information will be reviewed and documented prior to the start of services.

 

Cookies and Analytics
This website may use cookies or analytics tools to collect non-identifying information such as browser type, device type, or pages visited. This information is used solely to improve website performance and user experience.

You may disable cookies through your browser settings if preferred.

 

California Privacy Rights (CCPA / Shine the Light Law)
California residents have the right to request information regarding:

  • The categories of personal information collected

  • The purpose for which information is used

  • Requests for deletion of personal information, subject to legal and professional record-keeping requirements

Requests may be submitted using the contact information below. All requests will be verified before processing.

This practice does not disclose personal information to third parties for direct marketing purposes.

 

HIPAA and Professional Confidentiality
If you become a client, your protected health information (PHI) will be handled in accordance with applicable federal and state privacy laws (including HIPAA) and professional ethical standards. A separate Notice of Privacy Practices will be provided at the start of services.

 

Limitation of Liability
While every effort is made to ensure the accuracy of information on this website, the content is for general informational purposes only and should not be considered professional advice. The Therapist is not responsible for any damages or consequences resulting from use of the website or reliance on its content.

 

Changes to This Policy
This Privacy Policy may be updated periodically. Updates will be posted on this page with a revised effective date.

 

Contact Information
Pinnellopii Santoro, LMFT
License #: 154826
Email: Pinn.santoro@gmail.com
Phone: (213) 357-1213
Website: www.pinnellopiisantorolmft.com

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